You Have Questions...We Have Answers
At Westminster at Home, we work hard to provide the answers you need to make the best decision for your healthcare. Below is a list of some of our most frequently asked questions. Don't see what you are looking for? Feel free to contact us today in order to learn more about our home health and hospice care services.
Home Health is ordered by your doctor when there is a medical need that must be provided to you by a Nurse or a Therapist. The nurse comes to your home, evaluates your needs and reports back to the doctor. An individualized Plan of Care is developed by your doctor and the home health team. Members of the home health team visit you to provide the care you need when you cannot leave your home to obtain that care.
Home Health provides visits to you by a licensed professional. This includes registered nurses and therapists who specialize in physical, occupational and speech therapy. Visits are usually 30-60 minutes in length. Visits are made to provide wound care, post-hospitalization care, medication management, IV medications, tube feedings, exercise, rehab following surgery or a joint replacement, or to teach family members how to assist with your care.
After a client meets the criteria for home health, Medicare covers home health services 100%. Most commercial insurance companies pay for home health as well. Our staff members work diligently with your insurance company, obtain preauthorization as needed and submit all the information required to ensure payment is made.
Hospice is a program that is 100% covered by Medicare. It is a wonderful support program to assist patients and their families when someone is facing a terminal illness. Hospice provides a team of nurses, aides, spiritual counselors, and social workers to support you, educate families about what to expect, future planning and end of life care. There are several team members who will visit you several times per week. In addition, Hospice covers the cost of medical equipment and supplies needed for your care in your home. Hospice also covers all medications related to a terminal illness.
Yes, Medicare surveys home healthcare providers on quality of services and on patient satisfaction. Consumers may also consider an agency’s rating by CHAP, the not-for-profit Community Health Accreditation Partner. CHAP Accreditation demonstrates that the service provider meets the industry's highest nationally recognized standards. The rigorous evaluation by CHAP focuses on structure and function, quality of services and products, human and financial resources and long-term viability.
The biggest difference reported by all of our patients and families is the quality of care we provide. Our home health and hospice team members are fully dedicated to meeting the needs of our patients and families. Patients are treated like they are our personal family members. We take the time necessary to adequately meet your needs. We approach each patient with care and compassion, never rushed.
Westminster at Home is a division of Westminster Canterbury of Lynchburg, a trusted leader in healthcare. We take pride in our services and consider it a privilege to serve you and your family when you need our support.